ISO CERTIFICATION TO PPH: Affirming high quality health care
LINGAYEN, Pangasinan— The Province of
Pangasinan received last Monday (May 12) its third International Organization
for Standard- ization (ISO) 9001:2008 certification, this time to affirm the
high quality health care services being provided by the Pangasinan Pro-
Certification
International Philippines Inc. (CIPI) -- anISO-accredited certifying body
represented by its Managing Director Renato Navarrete – turned over to Governor
Amado Espino Jr. and PPH OIC-Chief of Hospital Policarpio Manuel, the ISO
9001:2008 certification for the Pangasinan Provincial Hospital.
Responsive to requirements
According to
Navarrete, the certification is issued to “organizations that are responsive
to their customers’ requirements.” “The hospital complied with the
international requirements … (they have) very consistent and coher on what
internal and external customers expect,” he said of the PPH system. Meanwhile,
Manuel said that the certification is yet another proof that they provide
quality services at the PPH. “This is a feather on our cap…because you cannot
get it overnight … pinaghirapan namin ito,” he remarked as he pointed out
that it took two years for them to be able to
Less
than two months ago, the CIPI issued two other ISO certifications to the
province: one for the administrative and support services departments, and the
other for the Provincial Health Office (PHO) led by Dr. Anna Ma. Teresa De
Guzman,
Affirming
high quality...
the first
and only PHO in the country that is ISO-certified for its quality management
system.
As
an ISO 9001:2008 certified provincial hospital, PPH now belongs to the elite
club of public and private firms and organizations that are compliant with
internationally accepted standards and management systems and procedures.
Espino,
on the one hand, thanked the provincial government employees and said, “This
award is a gauge of the satisfaction of our clients or our patients at the
PPH.”
Consistent
provider of products
As
taken from the ISO web page on their requirement for a 9001:2008 certification,
the support services departments of the provincial government, and the PHO,
have demonstrated “their ability to consistently provide product that meets
customer and applicable statutory and regulatory requirements” and geared
to further
“enhance customer satisfaction through the effective application of the system,
including processes for continual improvement of the system and the
assurance of conformity to customer and applicable statutory and regulatory
requirements.”The ISO certification is valid for three years.
Previously,
human resource management and development officer Janette Asis said that the
provincial government intends “to orient all heads of offices to enrol their
services to ISO certification.”
“Ever
since Gov. Espino started on June 30, 2007, public health and hospital services
have been the major thrusts of his administration. It has been his goal to provide the poor
families in Pangasinan with quality health care comparable to, if not better
than, those offered in private hospitals,” Provincial Administrator Rafael
Howard F. Baraan said.
Home of
healthiest Filipinos
Thus,
he said, the Provincial Health Office and the 14 provincial hospitals are
operating based on the provincial strategic direction on health – “Pangasinan:
Home of the Healthiest Filipino.”
He
said further that in pursuit of the strategic goal, the provincial hospitals
have continually undergone thorough rehabilitation, and structural transformation including the construction of new buildings and physical facilities,
upgrading of diagnostic capabilities, reorganization, and the restructuring of
hospital systems and procedures.
The
continuous improvements and upgrading of all 14 provincial and controlled
government-hospitals have translated into increased number of patients
from only 74,207 in 2007 to 378,332 inpatients in 2013.
Because
of the increasing number of patients patronizing provincial hospitals, all 14
hospitals are operating beyond approved bed capacities ranging from 93 percent
in the Asingan Community Hospital, to 338 percent in the Urdaneta District
Hospital or an average bed utilization rate of 175 percenty across the 14
provincial hospitals in Pangasinan.
Pangasinan
is also the acknowledged leader in hospital management as the Regional Hall of
Famer in this particular field of local governance. The efforts of the
provincial government in improving the delivery of public health services is
affirmed further with the issuance of ISO:9001-2008 certification, which
officially validates the superiority of public and hospital care services being
provided by the province of Pangasinan.
Hey,ISO 9001: 2008 which has become the international reference for requirements management is one of the best known and is implemented by more than 800,000 companies in 162 countries. ISO 9001 is a guide for the management and organization of a company or an organization.Thank you so much!!
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